Got questions? We've got answers about integrations, compliance, and workflow.
Repnotes includes Smart Note Templates covering all standard clinical models (SOAP, DAP, BIRP, PIE, SBAR, etc.) alongside structural templates (Initial Consult, Standard Consult). Selecting a template from the dropdown instantly configures your note structure, enabling or hiding relevant NDIS sections. If you manually adjust any sections, the system's adaptive logic will automatically infer the closest template, keeping your workflow seamless.
We currently offer integrations with Cliniko and Nookal. Our API connections allow you to import patient profiles from your calendar and push fully formatted NDIS Progress Notes right into their official electronic health record with one tap.
Patient notes created by AI (such as those from CliniScribe or PatientNotes) rely heavily on audio transcription and AI-generated summaries, which can lead to unpredictable formatting, missing fields, or clinical inaccuracies. Repnotes eliminates this risk by utilising a data-driven, structured form submission. We pull hard data straight from the patient's exercise logs, guaranteeing your NDIS Progress Notes are well-formatted, strictly controlled, and perfectly consistent every time.
You can still use Repnotes! For non-integrated platforms, Repnotes acts as a powerful standalone NDIS note generator. You can export the formatted NDIS Progress Note as a DOCX file and drag-and-drop it into your patient's existing file.
Yes, if they are performing exercises at home! Patients use the Repnotes app to view their prescribed Home Exercise Programs (HEPs) and log their progress. However, Repnotes is also designed for in-clinic use. Practitioners can select a patient, conduct the exercises together during a session, and log the results directly. In both cases, the logged data and Goal Attainment Scaling (GAS) automatically feed back into your next NDIS progress note, eliminating double data entry.
Absolutely. Repnotes supports full Home Exercise Program (HEP) management. Clinics and practitioners are highly encouraged to create their own custom goals, holds, and exercises. You can then share these custom routines across your entire clinic and easily prescribe them to your patients.
An Android or iOS device is required. Install the Repnotes app for ultimate convenience for both practitioners and patients.
Repnotes is intuitive and easy to use, but if you need additional support, we offer induction training via Zoom for your team. Simply request it by emailing hello@repnotes.com.au.
All subscriptions include unlimited patients, clinical note generation, PMS integrations (Cliniko, Nookal), and NDIS-compliant templates. For detailed pricing tiers, please visit our Pricing page.
No, we do not store payment information. Payments are securely processed through Stripe, which manages your information according to their strict privacy standards. Saving your card details for automated payments is optional and requires your explicit consent.
Absolutely. Repnotes is the "Only NDIS Note Engine Built for Australian Allied Health". Our templates are formatted to NDIS standards, including specific fields for NDIS Support Categories, Billed Item Codes, Travel Time (capped at 50% per rules), Functional Observations, Outcome Measures (like TUG or 6MWT), and Risk/Incident reporting.
Yes. Repnotes strictly enforces the Australian Privacy Principles (APP). We require patient consentToShare flags before pushing any clinical data to your PMS. We also utilise strict server-side Role-Based Access Control (RBAC) to ensure practitioners can only view data for their assigned clinic.
Repnotes acts as an automated data conduit, while your PMS remains the ultimate Electronic Health Record (EHR). As long as your notes are successfully synced to your PMS, you remain fully compliant with NDIS data retention mandates.
Yes. Repnotes undertakes annual independent external penetration testing by a CREST-certified cybersecurity provider. This is part of our ongoing commitment to maintaining trust, protecting clinic and patient data, and supporting secure integrations with practice management platforms such as Cliniko and Nookal. For security reasons, we do not publish the full technical report publicly, but a security summary or clearance confirmation can be provided to appropriate clinic groups or procurement teams on request.
We meet and exceed HIPAA standards and are committed to meeting the highest standards of data protection under GDPR. Patient data is encrypted during transfer and storage, with strict access controls and regular security audits in place. Our transparent privacy policy clearly explains how data is collected, used, and stored, giving you full control to access, correct, delete, or transfer your data.
Your data is never shared with third parties unless required by law or you provide explicit consent. Even in such cases, strict agreements are in place to protect your information. Our support team may access your data only when absolutely necessary to assist you.
Your data is securely stored within your region, protected with advanced encryption both at rest and in transit, ensuring it remains secure at every stage. Access is restricted to authorised personnel, and you can enable Two-Factor Authentication (2FA) for an added layer of security.
We offer regular education sessions to keep users informed about cybersecurity best practices, risk management strategies, and data protection techniques. These sessions empower you to take proactive steps to further secure your data.
If you delete your account or it remains inactive for 12 months, all associated data will be permanently deleted within that timeframe.
We collect essential details like your email, phone number, full name, and clinic information. If you contact us or participate in surveys, we may collect additional information, but only what’s necessary to serve you better.
If you have any concerns or notice a potential issue, you can contact our privacy officer directly. If you’re not satisfied with the resolution, you may escalate the matter to the Australian Privacy Commissioner.
